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Returns & Cancellations

03 RETURNS & CANCELLATIONS POLICY

 

At Thick As Thieves, we want to make sure you are 100% happy with our leather satchels. After all, you are going to be together for a long time. Therefore, if for any reason you are unhappy with your purchase, please email us  at hello@thickasthieves.co.nz within 7 days of receiving your order to let us know you would like to return your purchase. Providing the bag is returned in the original packaging in the condition it was despatched, we will offer a full refund. Please note, unless the bag is faulty for any reason, you will be responsible for the postage.

 

Cancellations and changes to order
 

If you want to cancel or change your order, please do so within 24 hours based on us despatching items ordered the next day. If your order has already been sent, it is not possible to cancel or change the order and we will deduct the cost of postage (NZ$10.00) from your refund.

 

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04 PAYMENT
 

We accept payment through PayPal. When using PayPal, it does not require you to have an account to make the transaction - pay as a guest. All PayPal payments are made securely and no card details are stored by Thick As Thieves.

 

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05 TERMS & CONDITIONS

 

Data Protection
 

We adhere to New Zealand Privacy Act 1993. Your details will not be disclosed to any person outside Thick As Thieves and we will ensure your information is stored in a secure location.  We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent Thick As Thieves will only be in connection with the provision of agreed services and products.

 

Log Files
 

We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

 

Cookies
 

Like most interactive web sites this Thick As Thieves website uses cookies for a richer customer experience. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting.    

 

Copyright Notice

 

Copyright and other relevant intellectual property rights exists on all text relating to the Thick As Thieves and the full content of this website.

Communication
 

Thick As Thieves is operated from 1218 State Highway 14, RD9, Maungatapere, Whangarei, 0179. Contact can be made via postal address, email or telephone on 09 434 6210